How does being a woman impact the features you build?
As an ER doctor, I cared for women struggling with personal crises like suicide, sexual assault and domestic violence. As a mom of two girls, I empathize with the real-world challenges these women face, like keeping their children safe and finding time to get the help they need. Listening to their stories has challenged me to identify blind spots in our design process and make sure the features we build have real-world impact. For example, we know that timely access to different communication modes is essential, so we prioritized the simplicity and visibility of phone, chat and text services when designing our hotline features.
How do the skills you learned in ER translate to your current job?
In the emergency room — much like with crisis hotlines — you never know who will walk through the door or what their situation will be. In this environment — where time is of the essence — the ability to solve problems outside of your comfort zone, work together as a team, and be agile can save lives. Bringing these skills to my role has helped me be a more effective leader and drive greater impact across our features.