Helping people understand AI

How do you help people navigate a world with so much AI?

My goal is to ensure that people, at a basic level, know how AI works and how it impacts their lives. AI systems can be really complicated, but the goal of explaining AI isn’t to get everyone to become programmers and understand all of the technical details — it’s to make sure people understand the parts that matter to them.

When AI makes a decision that affects people (whether it’s recommending a video or qualifying for a loan), we want to explain how that decision was made. And we don’t want to just provide a complicated technical explanation, but rather, information that is meaningful, helpful, and equips people to act if needed.

We also want to find the best times to explain AI. Our goal is to help people develop AI literacy early, including in primary and secondary education. And when people use products that rely on AI (everything from online services to medical devices), we want to include a lot of chances for people to learn about the role AI plays, as well as its benefits and limitations. For example, if people are told early on what kinds of mistakes AI-powered products are likely to make, then they are better prepared to understand and remedy situations that might arise.


Kolaso is a design studio founded in London and expanded our services, and offering solutions Worldwide.